MSQld - Coloplast

Coloplast and MS Queensland

Coloplast has partnered with our friends at MS Queensland to provide free Coloplast Care Nursing Support Services for continence care.


We can provide the following specialised services:

Continence Services provided by a Coloplast Clinical Nurse Consultant (in clinic setting or via telehealth)


-Teaching and training in the use of intermittent catheters (for bladder emptying issues) and Peristeen transanal irrigation (for bowel incontinence and constipation);

- Product demonstrations and sampling (intermittent catheters, bags and sheaths/ condom drainage). Coloplast does not offer a continence solution with pads or absorbent undergarments;

- Health and lifestyle education (prevention and management of infections; maintaining bladder health and routine when working/ travelling/ engaging in leisure activity);

- Pre planning/ review support for NDIS participants using intermittent catheters, indwelling devices, sheaths, drainage bags or bowel products. Unable to assist with reviews of pad usage; and

- Review of sheaths (external condom drainage) and drainage bags.

Continence services provided by a Coloplast Clinical Nurse Consultant (via Telehealth only): 

- General bowel enquiry regarding faecal incontinence or constipation.

- General urinary concern- urgency; frequency; going to the toilet regularly overnight; leaking before getting to the toilet.

Services not provided by a Coloplast Clinical Nurse Consultant:


 - The Coloplast Clinical Nurse Consultant is not an NDIS provider and is therefore unable to conduct a formal ‘Continence Assessment’ ahead of NDIS review meetings. However, the Coloplast Clinical Nurse Consultant can provide a letter of justification and a product estimate to take to meetings (more often than not, this is all that is required). The Coloplast Clinical Nurse Consultant will refer customers appropriately if an assessment is required.

- The Coloplast Clinical Nurse Consultant is unable to provide general continence in-home carer training or ongoing catheter care. This can all be funded by NDIS when accessing services from a registered NDIS provider.

An accredited Clinical Nurse Consultant is available to assist you by providing Coloplast Care Nursing Support Services in the management of your continence in the below clinics.

Clinic locations

Ipswich Clinic

MS QLD Wellbeing Centre

University of Southern QLD

11 Salisbury Road, Boiler House,

Q Block, Ground floor

Lutwyche Clinic

MS QLD Wellbeing Centre

616–638 Lutwyche Road

Lutwyche, QLD, 4030

South Brisbane Clinic

MS QLD Wellbeing Centre

Suite 1/27 Mount Cotton Road

Capalaba, QLD, 4157

Sunshine Coast Clinic

MS QLD Office

*Within the community services building

100 Sportsmans Parade,

Bokarina, QLD, 4575

Toowoomba Clinic

MS QLD Wellbeing Centre

10 Russell Street

Toowoomba City, QLD, 4350

Telehealth (via Skype or phone).

If you have another condition or live in another location, please click here

Need to see a specialist

Living with continence issues is not always straightforward. While many people have good continence habits, there will be times when you may develop issues that get in the way of living life the way you want. It isn’t always easy to know if you need help to solve the problem from your GP or Specialist Nurse or if you can resolve the issue yourself.


As a team of Coloplast Clinical Nurse Consultants, we are passionate about working with people to promote healthy continence habits to maximise sustained success in continence care. We will provide you with qualified medical support, where you can explore your concerns, look at which solutions are available and which will suit your specific needs - empowering you to take control of your health to live the life you want. Our Coloplast Clinical Nurse Consultants will always refer you back to a specialist if need be.

Meet our Clinical Nurse Consultant Irene Kemp

My name is Irene and I am the Coloplast Continence Clinical Nurse Consultant for Queensland. My clinical experience is predominantly in Spinal Cord Injuries (acute and rehabilitation), but my passion throughout my 18 year career as a Registered Nurse, has always been about empowering people with disabilities to embrace and create new lives following catastrophic injury or illness.


Within my role at Coloplast, I provide specialist clinical education to MS QLD Customers; their families, carers and health care professionals on optimal bowel and bladder management solutions. I have a current and evolving knowledge of funding streams available to individuals living with disability, and an appreciation of the challenges that can be faced when entering into; or transitioning from an existing funding scheme.

Sign up for Coloplast Care

Sign up for Coloplast Care

Coloplast Care offers a helping hand whenever our users need support.
We provide tailored tips and tools to take control of issues related to continence care.

Sign up for Coloplast Care and receive:
- Personal relevant news, tips and stories on e-mail
- Reliable advice online, whenever you need it
- Our dedicated advisors always available by phone
- Easy access to samples of relevant products

My Continence Check

Good to know

Multiple sclerosis and bladder issues

Multiple sclerosis and bladder issues

More than 50% of people with multiple sclerosis will experience bladder issues. The symptoms vary from person to person. Learn more about multiple sclerosis and bladder issues

Multiple sclerosis and bladder problems

Many people with multiple sclerosis have neurogenic bladder dysfunction, which means a decreased ability to control the bladder. Some people may find that they need to urinate more frequently or urgently, whereas others may experience difficulty emptying the bladder or a feeling of incomplete emptying.  

Bladder problems, if left untreated, can be severely detrimental to the course of the disease and subsequently have a high impact on quality of life. 
The symptoms below may be one of the first indications of having multiple sclerosis but they may also develop during the course of the illness.

Urinary incontinence

  • Urinary leakage
  • Small or large amounts of urine leaking without warning or without feeling the urge to go to the toilet
  • Involuntarily leakage when sneezing, coughing, laughing or exercising
  • A sudden urge to rush to the toilet to urinate
  • The need to get up to pass urine two or more times a night (nocturia)

Urinary retention

  • Urinary hesitancy which is difficulty initiating urination
  • Urgent sense to urinate but inability to start the urinary flow
  • Frequent visits to toilet
  • Dribble due to overflow incontinence
  • Weak flow
  • Bloated lower abdomen 

Urinary tract infections

Urinary tract infections have a harmful effect on multiple sclerosis and may even contribute to relapse. When the body tries to fight the infection, it triggers excess immune activity and demyelination (destruction to the coating that protects the nerves). Therefore it is extremely important to regularly empty your bladder in order to avoid  urinary tract infections in the first place.

Find out more

Products that can help to manage bladder problems associated with multiple sclerosis:

Learn more about neurogenic bladder and how to take care of your bladder

Multiple sclerosis and taking care of the bladder

Taking care of your bladder

Multiple sclerosis affects people differently and many will experience bladder problems. Various treatments are available to help manage your bladder and improve general health. If left untreated, bladder control problems can cause other health concerns. How to take care of your bladder

Taking care of your bladder

Managing bladder issues

There are a number of treatments and products available to help manage your bladder. Luckily bladder issues are one of the most treatable symptoms of multiple sclerosis.

Treating urinary retention

If you have difficulty emptying your bladder or experience incomplete bladder emptying, your healthcare professional will determine if you need to use an intermittent catheter. Your first step will be to find a catheter that fits you and your lifestyle. It is important that you follow the guidance in terms of technique and how often you need to catheterise.

Dealing with urinary incontinence

Though less common than urinary retention, sudden and complete emptying of the bladder, also called leakage, can also be associated with multiple sclerosis. Incontinence pads are often used, however, collecting devices such as an urisheath and urine bag provide a far more comfortable and effective solution for many men with urinary incontinence. Urisheaths are worn over the penis like a condom and connect to a discreet urine bag. It is important you use the right size urisheath while finding the right collecting bag depends on how much you leak. 

Urinary tract infections

The presence of bacteria in the urinary tract is quite common and does not always cause a urinary tract infection. If, however, the bacteria grow and multiply to a certain level, they may cause an infection of the urinary tract that needs treatment.

Symptoms of urinary tract infections

Symptoms of a urinary tract infection vary and may be subtle. They include:

  • Dark-coloured and strong-smelling urine
  • Cloudy urine
  • Blood in the urine
  • Fever/sweating
  • Bladder spasms
  • Increased muscle contractions in your leg

If you experience any of the symptoms listed, you should consult your healthcare professional.

Avoiding urinary tract infections

While there is no definite solution to avoiding urinary tract infections, there are a number of precautions that can help you prevent and sidestep recurrent infections:  

  • Generous intake of fluids – at least 1.5 litres a day
  • Good personal hygiene when you catheterise
  • Catheterisation routines – completely emptying the bladder regularly
  • Healthy digestion – a good bowel routine may reduce the risk of urinary tract infections

Find out more

Following the right technique and using a hydrophilic coated catheter can also help reduce the number of urinary tract infections you experience. Products that can help to manage bladder problems:

Learn more about neurogenic bladder and how to take care of your bladder

FAQs about multiple sclerosis and issues related to bladder and bowel function

Frequently asked questions about multiple sclerosis bladder and bowel issues

Find the answers to the most commonly asked questions about multiple sclerosis and issues related to bladder and bowel function. FAQs about multiple sclerosis

Frequently asked questions

This FAQ is intended as a guide to commonly asked questions. Please always consult your healthcare professional regarding bladder and bowel issues. 

What are the symptoms? 

Some of the most common symptoms of multiple sclerosis are: 

  • Urinary incontinence
  • Urinary retention
  • Faecal incontinence
  • Physical limitations 
  • Fatigue 
  • Cognitive impairment 

However, it is unlikely that a person with multiple sclerosis will experience all of these symptoms and each person is affected differently depending on how much and where the nerves have been damaged.

Can multiple sclerosis be treated?

There are many treatments available to help manage the symptoms of multiple sclerosis – some medicines may potentially slow the progression of the disease (disease-modifying drugs). The treatment chosen will depend entirely on the individual. There are also methods that can be used to help manage specific complications of multiple sclerosis, such as bladder and bowel problems. 

Why does multiple sclerosis cause bladder problems?

The bladder, which stores urine, is controlled by the nervous system. Because multiple sclerosis damages nerves, bladder function may be affected. Some people find that they need to urinate more frequently or urgently, whereas others experience difficulty emptying the bladder. Some people with multiple sclerosis may experience occasional urinary incontinence. 

How can bladder issues be managed? 

A number of methods can be used to help manage bladder problems, including catheters, sheaths (for men) and absorbent products such as incontinence pads and pants.

Why does multiple sclerosis cause bowel problems?

Nerve endings in the rectum help to alert people of the need to pass a stool when it enters the rectum. In people with multiple sclerosis, this message may become lost or incomplete increasing the risk of bowel problems such as constipation, faecal incontinence or a combination of both. Certain drugs commonly prescribed for multiple sclerosis can also increase the likelihood of constipation. 

How can bowel problems be managed?

Bowel problems include  constipation and bowel leakage. Bowel problems can often be improved by changing diet; there are also several types of medication that can help. Bowel irrigation can be used to help prevent constipation and bowel leakage.

Find out more

Following the right technique and using a hydrophilic coated catheter can also help reduce the number of urinary tract infections you experience. Products that can help to manage bladder problems:


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