Covid-19 Update

As the Coronavirus continues to spread, Coloplast continues to monitor the situation closely and take all necessary precautions to keep our employees, customers and partners safe. We understand that this may be an anxious time however, we want to assure you that our priorities are clear.

 

Firstly, our supply has not been disrupted and we are able to supply all products through regular distribution channels. We will closely monitor and comply with the guidance put in place by the Australian Department of Health and global health care authorities. In line with that, we have many initiatives running to prevent and contain the spread of the virus.

 

Secondly, we will continue to serve you through this difficult period. You rely on our help and support, so you can continue to manage your conditions. This means that that it is business as usual. It is very important for us to "keep the lights on" - and we are.

 

Over the past weeks the Coronavirus has continued to spread, and it has raised a host of questions: Should I be stocking up on extra products? What happens if I can’t get through to speak to someone at my local distributor or association? Can Coloplast help support me through this?

 

Those are just a few of the many questions that users are asking. To help you navigate through these overwhelming times, Coloplast is working with affiliated organisations and other consumers to collect news and expert advice to help you make the best-informed decisions and provide peace of mind.

Tips and Tricks

To make sure there is enough to go around, only order only what you need. There’s plenty to go around so there is no need to hoard. We would also like to take this opportunity to reassure you that Coloplast’s supply has not been disrupted and we are able to supply all product.

 

Secondly, do not fear, your distributor or association is doing everything they can to minimise disruptions to your orders. If you are emailing your orders, please refrain from placing multiple enquiries as this will only slow down response times. If you are experiencing problems getting through to your distributor or association on the phone, do your best to be patient. Watching TV while you wait is a good way to kill some time while you are on hold.

Learning from other consumers

You are not alone. Other ostomy, continence, interventional urology and wound care products users around the world are transitioning to the changes from the Coronavirus. What can we learn from them?

 

  • To ensure response times are not slowed down, please refrain from placing multiple enquiries during this time
  • Some of you are telling us that there are longer wait times with your distributor or associations, but please be assured your concerns will be answered – there is no need to panic

We are here to support you

We understand that during this time, it is getting more difficult to see health care professionals, and some people are wanting to reduce the spread by minimising visits outside the home. While these measures are in place, it doesn’t mean you still can’t access quality nursing support for ostomy or intermittent catheter users.

 

For select issues we may be able to offer some free clinical support via our virtual nursing services (phone / FaceTime or teams meeting) but we would recommend you try your local provider first. To enquire about this service please call, for continence, 1800 316 649 or 1800 884 759 for ostomy.

 

We also want to reassure you that our Consumer Care team is still here for you via phone, email, online, as well as through our wellness information. Our Care Advisors will remain available by phone Monday–Thursday 9am-5pm and Friday 9am-4pm AEDT.

 

For support or advice in Continence or Ostomy Care please call: 1800 653 317.

 

Our Coloplast Care program is also available and may help support during this time of need. You can visit our website for more information at:

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