Providing sufficient documents at your review meeting is the best way for you to ensure you are receiving the funding you need for the right continence solution.

The Consumer Care team at Coloplast can be your trusted guide through the NDIS process.

Our team can help you prepare for your NDIS planning or review meeting by:

• Discussing your continence needs and what new continence supports are available in a confidential and safe environment

• Provide you with supporting documents, like a justification letter, to support your request

We can also support you through your NDIS plan review. Whether you want to change your continence solution or continue with your current products you need to come prepared to your next Review Meeting – our Consumer Care team can help!

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We understand that these are challenging times. People are wanting to reduce the spread of Covid-19 by minimising visits outside the home.

As you are not going out as much, naturally, you would not be using as many of your compact catheters. And therefore, not using a portion of your funding. 

If this is your situation, there is no need to panic. Our Coloplast Care team will be able to prepare you for your next review as it is best practice to have considered explanations for why the total was not spent, rather than to spend in a hurry.

Our team can:

• Discuss your NDIS budget and how best to prepare for your NDIS planning meeting

• Discuss your continence needs in a safe environment

• Support you with finding continence solutions that may better suit your lifestyle

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The NDIS is recommending 24-month plans

The NDIS are recommending that all plans coming up for review will be extended up to 24 months. This is to ensure continuity of support during the current situation.

Meetings over the phone

If you want to discuss anything in your current plan, you are still able to have your Review Meeting. This will be held over the phone. You will need to think about what supports and services you may need over the next 24 months to continue working towards your goals.

Preparing for a 24-month plan

With any plan, you need to be mindful of any changes that could occur during your plan duration. This is no different when it comes to a 24-month plan.

When thinking about your continence solutions, you should be mindful of:

What if I need to change my plan before my Review?

Sometimes situations change and you may need to review what supports are currently available through your plan. If your continence needs change during your 24-month plan, you may be able to request an unscheduled plan review.

You will need to provide the NDIS information on:

• What has changed with your continence needs
• How much these changes have impacted your current supports
• What new continence supports you will need
• What supporting documents you will need to support your request

If you want to change your continence solution you need to come prepared to your next Review Meeting – our Consumer Care team can help!

Our team can:

• Discuss your continence needs in a safe environment

• Support you with finding continence solutions that may better suit your lifestyle

• Help you prepare for your NDIS planning or review meeting with the right documentation

Request a Call Back

The clinic is run by experienced Coloplast Clinical Nurse Advisors who have access to all the latest products available.

First appointments are likely to be around an hour, and follow-up appointments will be shorter. You can either call our consumer care team and enquire about an appointment over the phone (1800 316 649) or by clicking the ‘request an appointment’ below and someone will contact you back. Where possible we will try and support you over the phone with our team of skilled Consumer Care Specialists, but if a clinic appointment is required, we will be able to book you in to speak to one of our nurse advisors.

We would always recommend that you seek assistance from your own specialist continence nurse if you have one prior to enquiring with our service as they will know your situation better.